退款政策

Standard Returns Policy

If you are not satisfied with your purchase, you can return your items within 30 days of receipt free of charge. Returned item(s) will be refunded. Please note shipping charges will not be refunded.

The returns policy may vary during promotional periods, please check the terms & conditions of the promotion before placing your order.

For the return or exchange of Velanaa products purchased from any other authorized retailer please contact your retailer directly.

Returns Process (excluding Black Friday and other Promotion)

For all returns, please contact support@velanaa.com to request your return label. Please quote your order number and the item(s) you would like to return, and we will inform you of the next steps upon receipt of your email.

Once your return is approved, please ship the item(s) to our returns warehouse at the following address:

Returns Warehouse Address:
Office 6-A182, 11th Floor, Building 2,
Electronic Equipment Production and R&D Project,
North of Tuanjie Avenue and at Qizhigou East,
Dongxihu District, Wuhan City,
Hubei Province, China
Contact Phone: +86 156 3486 7524

Damaged Items

If your items are received damaged, please send a photo of the damaged item along with your order number to support@velanaa.com with the subject line: DAMAGED. This should be submitted within 14 days of receiving your order.

Items not received

If you have not received your full order, please contact us at support@velanaa.com with the subject line: MISSING ITEM along with your order number.